客户投诉的英文范文-客户投诉英文回复函范文

【#英语资源# 导语】面对客户发来的投诉信，怎样用英文来回复比较合适呢?下面是由©文档大全网给大家整理了客户投诉英文回复写作范文，供大家参阅!

【篇一】客户投诉英文回复函范文

　　Dear Rob,

　　I just finished checking all detail on this case, sorry for the late reply.

　　As usual, the labels always be approved by the China office before its mass production. Nobody noticed this mistake as sku# on the original file is not correct. Anyway, I will make new correct labels to you immediately and send them via DHL at our account. So, can you help rework at your side? Hope it can be workable for you!

　　We really learn a lot from this experience, will be more careful in the future orders.

　　Thanks and best regards.

【篇二】客户投诉英文回复函范文

　　Dear Rob

　　I am very sorry for my delay reply about the complaint of incorrect label

　　We extend our apologies for the inconvenience this matter has caused you。

　　I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again.

　　We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time.

　　I suppose 906pcs of inner label and 120 pcs of outer label is ok;

　　I am looking forward to hearing from you.

　　Best regards

【篇三】客户投诉英文回复函范文

　　Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.

　　I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.

　　I wish you an enjoyable holiday season.

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